Limited Time: 10% OFF Your Entire Order - Promo Code: FALL23

Exchanges & Shipping Information

Shipping Information

All orders are shipped by USPS mail unless an alternative shipping method is request. 


We accept all major credit cards including PayPal. 


Taxes are collected in Florida and New York per state laws. 

We do allow returns on items not custom made for store credit or exchange only. Custom made items are final sales and no store credit or refund is offered. On items that are not custom made once purchased and delivered we allow up to 14 days from when your order is delivered to exchange or get a store credit.

For US customers, shipping label will be emailed to you on all approved exchanges & store credits. The charge for the label will be deducted from your credit or exchange.

To create a store credit or exchange, if not a custom ordered item, please email

Once you start your eligible store credit or exchange and approved, you will be sent an email with shipping instructions.

To be eligible for a store credit or exchange, your item must be unused and in the same condition that you received it. It must also be in the original tags & packaging. WE DO NOT ACCEPT ANY PIECE THAT HAS BEEN PERSONALIZED OR CUSTOMIZED. We will not accept any exchanges or store credits if these requirements have not been met.

To complete your store credit or exchange , we require a receipt or proof of purchase.

Final Sale items  & Custom Orders may not be exchanged or receive a store credit.

Htrialz monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order, store credit or exchange activity.

Shipping back the Store Credit or Exchange
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchange or store credit item.

Product Issues

All sales are final however if your item is defective or damaged please contact our customer service department and we will work to get you a replacement item.

Important Product Information

Htrailz carries the highest quality products that are produced directly from our designers. Due to the creative nature of some of our designers production techniques please be aware that certain products are designed to appear to have minor defects. Many products, particularly those with distressed styling or acid-washing, do wear out or develop holes more easily with regular wear-and-tear over time. We will not be responsible for these minor damages.

Contact Us

Email us at anytime and you will receive a response within 24 hours.


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