Returns & Shipping Information

Shipping Information

All orders are shipped by USPS mail unless an alternative shipping method is request. 

Payments

We accept all major credit cards including PayPal. 

Taxes

Taxes are collected in Florida and New York per state laws. 

Returns 

Since each item is custom made specifically for you htrailz is unable to accept any returns at all. All purchases made on our site are final sale. We do not issue refunds. Please contact us at info@htrailz.com with any additional questions. 

Exchanges

Due to the customization of each garment, we are unable to exchange any items for a different size. Please refer to our descriptions or contact our customer service department for sizing information prior to making a purchase to insure that you order your correct size.

Product Issues

All sales are final however if your item is defective or damaged please contact our customer service department and we will work to get you a replacement item.

Important Product Information

Htrailz carries the highest quality products that are produced directly from our designers. Due to the creative nature of some of our designers production techniques please be aware that certain products are designed to appear to have minor defects. Many products, particularly those with distressed styling or acid-washing, do wear out or develop holes more easily with regular wear-and-tear over time. We will not be responsible for these minor damages.

Contact Us

Email us at anytime and you will receive a response within 24 hours.

info@htrailz.com

 

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